Returns Policy

Returns should be sent to:

Returns

Urban Ferret
213 Canterbury Road

Kennington

Ashford

Kent TN24 9QH

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Download Return Form

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Please notify us of faulty goods, or mistakes, as soon as the goods are received. If in doubt please call 01233 626172 or email us for advice before returning goods.

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We pride ourselves on our excellent customer service and always ensure your satisfaction.

• Maximum of 4 weeks return after purchase.

• Faulty goods must be returned within 14 days of the original purchase date.

• We cannot refund items which have been personalised unless they are faulty.

• We cannot refund postage unless items are faulty or we have made a mistake, please speak to us first.

• Refunds will be made on receipt of the goods at our end by crediting the the original purchase payment card.

• We will notify the customer when we have processed their refund.

• Returns form to be included in parcel when returning goods.

• We recommend the customer obtains proof of posting when returning parcels as we cannot be held responsible for the loss of returned goods.